Clobet Privacy Policy — Your Data Is Completely Safe With Us

1. Introduction & Scope

Clobet (clobet.app) a trusted online Sports Betting and gaming platform for users in Bangladesh. We understand how valuable your personal information is, and we are committed to protecting it with the utmost care and security.

This Privacy Policy applies to the clobet website, mobile app, and all related services. By using our platform, you are considered to have accepted this Privacy Policy — so please take a moment to read it in full.

Clobet's Privacy Policy is updated regularly. We'll notify you of any changes via the website and, where necessary, by email or app notification.

2. Information We Collect

Clobet collects two types of information from you — what you provide directly, and what our system collects automatically.

2.1 Information You Provide Directly

Information you provide directly during registration, transactions, or when contacting support:

• Full name, date of birth, and gender
• Mobile number and email address
• BKash / Nagad / Rocket mobile banking number
• National ID (NID) or passport details (for KYC verification)
• Transaction records & history
• Messages or complaints you send to support

2.2 Automatically Collected Information

When you use the Clobet platform, certain information is collected automatically:

3. How Your Information Is Used

Clobet uses your information only for specific, legitimate purposes. We will never use your data for anything unnecessary.

• Account Creation & Management: For registration, login, and profile management.
• KYC Verification: To verify your identity and ensure secure transactions.
• Payment Processing: To process deposits and withdrawals correctly.
• Customer Support: To resolve any complaints or queries you may have.
• Security Verification: To prevent fraud, money laundering, and other illegal activities.
• Platform Development: Data analysis to improve user experience.
• Legal Obligation: To comply with lawful requests from relevant authorities.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

4. Data Sharing & Third Parties

Clobet never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances:

4.1 Payment Partners

Only the information necessary to process transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket. These partners also operate under their own privacy policies.

4.2 Technology Service Providers

Certain technology service providers (such as cloud hosting and analytics) may process limited data to keep the platform running. They operate on behalf of Clobet and are bound by strict confidentiality agreements.

4.3 Legal Authorities

Clobet is legally required to provide information to relevant authorities when mandated by court order, investigation, or other legal obligations.

5. Data Security Measures

Clobet uses internationally recognized security standards to protect your data. Our security framework is outlined below:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our systems (such as payment information) is kept in encrypted form.
• Firewall & DDoS Protection: Multiple layers of security are in place at the server level.
• Two-Factor Authentication (2FA): OTP verification for added account security.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.

6. Cookie Policy

Cookies are small text files stored on your device. Clobet uses cookies to enhance your experience and keep the platform running smoothly.

6.1 Cookies We Use

6.2 Cookie Controls

You can block or delete cookies through your browser settings. Please note, however, that disabling essential cookies may prevent Clobet from functioning properly and could cause login issues.

7. Your Rights

Clobet believes you should have full control over your own data. That's why we provide you with the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object to Processing: You can object to your data being used for marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time.

8. Data Retention

How long Clobet retains your data depends on the type of information and applicable legal requirements:

• Account Information: For a minimum of 5 years during and after account closure.
• Transaction details: Up to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years, as required by legal obligations.
• Log files & session data: Automatically deleted after 90 days as a general rule.
• Support chat history: Retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

9. Children's Privacy

Clobet strictly prohibits all services for users under 18. We do not knowingly collect any data from minors.

Age is verified at registration and reconfirmed during the KYC process. If we determine that a minor has created an account, it will be closed immediately and all collected data will be deleted.

10. Changes to Privacy Policy

Clobet reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we'll notify you in advance by email or app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page occasionally to stay up to date with our latest policy.

11. Contact & Complaints

Contact us for any questions, requests, or complaints regarding our Privacy Policy:

We take every complaint seriously and do our best to resolve it as quickly as possible. Your privacy isn't just a policy to us — it's the foundation of everything we do.